1. Introduction

Rafdah Real Estate is committed to protecting the privacy of its users and clients. This policy explains how we collect, use, and safeguard your personal information when you browse our website or contact us through any channel.

2. Information We Collect

• Name, phone number, and email when you contact us
• Property search preferences (city, district, budget, property type)
• Messages sent via WhatsApp or our contact form
• Usage data such as pages visited and number of visits

3. How We Use Your Information

• Providing property search services and matching relevant listings
• Communicating with you regarding your inquiries and requests
• Improving our services and enhancing user experience
• Sending relevant property offers based on your preferences (with opt-out option)

4. Sharing of Information

We do not sell your personal information to any third party. Your data may be shared with our licensed staff only to the extent necessary to provide the service, in full compliance with Saudi Arabia's Personal Data Protection Law (PDPL).

5. Data Retention

We retain your data for as long as necessary to provide our services or comply with legal requirements. You may request deletion of your data at any time.

6. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

7. Your Rights

• Access the data we hold about you
• Correct any inaccurate data
• Request deletion of your data
• Opt out of marketing communications

8. WhatsApp & AI Assistant

When you contact us via WhatsApp, your message may be processed by our AI assistant "Fahad" for the purpose of delivering real estate services. A summary of the conversation is stored in our internal CRM solely to improve service quality.

9. Contact Us

For any questions regarding this policy or our privacy practices, please reach out via: